I'm so glad that I found William Charles after years of bad experiences with other hairdressers. I've lost count of the number of times that I've walked in feeling like a scruffy old drudge, and walked out feeling like a million dollars.

You get loads of thoughtful little extras here - back and neck massage, hand massage, hot stones and even a bit of lipstick, artfully applied before you leave.

Rona is amazing. She's taught me so much about how to treat and style my hair and it's never looked so good.