Stylist is great and got my colour spot on last time. Unfortunately, on this occasion the colour of the highlights is not what I asked. I showed her a photo of the colour I wanted and kept on saying I want to be platinum. The colour is not great and is so dull that I’m hating it.
My colour on my hair before the service which cost me just under £200, was better than what I’ve now got.
Hi Mathy,
Thank you for taking the time to leave us a review. We're glad to hear that you have had a great experience with our stylist in the past and that they were able to get your colour spot on. However, we're sorry to hear that your recent visit did not meet your expectations. We understand how important your desired look is to you and we're truly sorry that we were not able to achieve it this time.
We apologize if there was any miscommunication about the desired colour and we would love to have the opportunity to make it right for you. Please feel free to reach out to us so that we can schedule a complimentary colour correction service for you.
We strive to provide our clients with the best possible results and we're disappointed to hear that we fell short on this occasion. We appreciate your feedback and we look forward to having you back in our salon.
Take care,
The team at HOB Salons - Radlett
