Each person does what they are good at. I had my hair dyed by Clair who clearly knows her craft. Then some one else washed & dried my hair leaving Claire to start another client. Which i think is a bettet use of her time. Clair still came and checked the colouring and adjusted it before final wash. I did not feel like i was handed off. It was all very profressional. Never been to salon like this. Will definitely go back.