Response from Saks Hair & Beauty Bolton
Hi Claire,
We are very sorry for cancelling your appointment on Saturday last minute. I messaged you at 7:25am rather than a phone call as it was very early in the morning and calling you could have woken you up I just didn’t want you to set off to the salon.
We open at 9am and I believe you spoke to a team member before this time not giving us time to call you back as I said I would in my text to you.
I understand this wasn’t ideal and we made sure to get you your preferred alternative appointment asap. We booked you two appointments just in case.
I always appreciate feedback from you every time you write us a review with points we can change to make a better experience for you in future.
In regards to our price list we understand clients can choose other salons for a more competitive price but as you know our team strive to give you the highest standard treatments using the best quality products. We are glad you feel comfortable with our team and find them highly professional and we appreciate your custom.
Always available for a chat in salon to discuss anything you want too.
Thanks again for your review.
See you on your next appointment you’ve booked. Have a lovely summer.
Kind Regards
Cheryl and the team at Saks Hair and beauty.