Managed to get an appointment last minute when my usual hairdresser was unavailable.
I asked for a trim - my hair was just passed my shoulders - I made it very clear I didn’t what it chin length. I even showed them a picture of the last time someone cut it too short and was assured it won’t go too short and would be cut to my collar bone.
Fast forward to the end of the cut and it’s to my chin. I almost cried.
I complained to the manager in an email afterwards who is insisting I return to the store for her to check the problem despite having very clear photographic evidence that it’s chin length. She was quite rude and dismissive as said in other reviews. The haircut was an abomination and the customer service is laughable. I wouldn’t recommend this place at all.