Our award-winning skin clinic in Twickenham offers advanced skin, body, aesthetics and beauty treatments for every need whether for anti-ageing, skin conditions or because it's time to be pampered!
Our award-winning skin clinic in Twickenham offers advanced skin, body, aesthetics and beauty treatments for every need whether for anti-ageing, skin conditions or because it's time to be pampered!
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Beauty
Face
Body
Aesthetics
Nothing exceptional - electrolysis delivered in perfunctory manner. Buzzer went off after 10 minutes I presume. Session ended. Upon inspection at home, afterwards not all hairs removed. Aftercare - advised to use aloe vera and not to touch my face - in case of bacterial infection - and to keep my face clean. Rather patronising manner, I felt. Therapist said she’d see me outside and left. She didn’t wait for me in reception although all I had to put on was coat and shoes! Felt I was ‘done’ and she went off to next job (like experience last appointment.) . Impersonal.
Nothing like the service I received and enjoyed from Tania for years. Shame.
Special thanks to Georgina. Always so professional, knowledgable and fantastic at what she does. All the therapists at True are exceptionally skilled.
I had a minor treatment today. It was very quick and efficient. I would recommend.
Wonderful to be able to trust your therapist and Franchesca is fantastic, she knows exactly the best treatment for you and explains everything.
Change of stylist meant I had Georgia for my appointment. Got ready and Georgia put me at ease straight away reminding me about positioning. I hardly had any discomfort and I chattered away as per usual! lol.
Looked and felt great at the end of my appointment.
I was advised that the therapist I have seen on a monthly basis for several years had left the salon. I was informed that I had been rebooked with different therapist at the same time. However, I was asked if I could come in an hour and 40 minutes earlier, which I did. However, the therapist was 20 minutes late taking me through.
Her initial consultation was good and communication clear. However, her delivery of the facial was different to what I had experienced (and been very happy with) by my previous therapist.
I had booked an hour and 20 minute appointment to include electrolysis.. however I felt the end of my appointment was rushed and was surprised when the therapist barely completed the treatment before saying she had to go. This was just about an hour after my treatment started. I mentioned this at Reception and was offered 20% off my bill. I accepted this but was only then told that the therapist I had been allocated was more expensive than all the other therapists!
This has tainted somewhat what was a very good relationship with the salon.
Hi Jane,
Thank you for sharing your feedback. I’m sorry for any confusion regarding your recent visits and would like to clarify a few points, Unfortunately, Tania was not following True Medispa protocols during your appointment. With any of our therapists, clients are only put under the light for 10 minutes unless they choose an upgrade.
Regarding the eyebrow tint and shaping, this was a one-time complimentary offer when you initially booked a facial. It should not have continued as a regular service, and normally you would be charged for each visit. Francesca, who you saw at your later appointments, kindly did your eyebrows and tinting complimentary. For future visits, these services would need to be paid for according to the therapist’s pricing.
I apologise that this wasn’t clearly explained, and I’m happy to offer a refund for the difference you would have paid with Tania on this occasion.
Shirin is fully qualified in electrolysis and just requires a refresher. If you’d be happy to see her, I can offer you 50% off your electrolysis once she’s ready. Please let me know if this would interest you I’d love for you to try her!
We would be delighted to welcome you back to the salon. When you’re ready, please book your next facial with Charlotte, Georgina, or Shirin, and we hope to provide you with an experience that earns a 5-star review. please feel free to call me if you have any other concerns.
Warm regards,
Julie
Manager
True Medispa
Fran is a lovely woman, professional and clearly dedicated to giving the best results possible. I am delighted with the outcome
This is now my go to salon and would highly recommend them.
I have had Georgina many times as my therapist, I cannot sing her professional ability more, she is just the best, so knowledgeable and a great manner. I recommend her very highly
Very professional as always
Love the IPL results. Fran is amazing. My skin looks more even and less red. One of my favourite treatments and you can see a different e
Outstanding service from Fran.
Georgina is an amazing therapist - she is knowledgeable, thorough and has a lovely open manner. I have been thrilled with the results after every session with her and would highly recommend her.
Always makes you feel so comfortable!!!
I just love having a facial at True Beauty
The experience is heavenly and I leave feeling totally relaxed with a glowing face!!
My skin looks and feels great ! Thanks xx
“The skin consultation was excellent and truly worth it. The expert Francesca clearly explained my skin concerns and guided me toward the right treatment.”
"I also had a Hydro2 facial, and the therapist Shirin was outstanding — extremely professional, knowledgeable, and caring. She explained every step and made the whole experience relaxing and enjoyable.”
"My skin has never felt this good!”
Over all it was good experience with True medispa
Truly recommend
I have been going to Charlotte for skin treatments for many years now and have just started a course of IPL to help with my rosacea. Charlotte and the team at True Medispa are professional, knowledgeable and caring and make every treatment a pleasure, even when it’s not a particularly relaxing one 😊 I’m looking forward to seeing the results.
I very much enjoy going to True Salon - all the staff are so friendly and professional.
The salon smells and looks lovely. I would recommend it to anyone.
This is a 4 week course I am receiving & Tanya explained every step of how my skin would respond during the treatment! After the 1st treatment today I can already see a drastic improvement
Two amazing facials to get wedding day ready!!
Totally professional with in depth understanding of healing process. Gorgeous facials. I’ll be going back!!
Francesca was very helpful and considerate in her analysis. Her treatment was carried out with care and gentleness.
Georgina is a top therapist and is very knowledgeable about skin regimens and my skin needs. She is very personable and friendly
Very good explaining everything to make me happy
Always an excellent and efficient treatment. Kind and thoughtful with a very good memory.
Tania has a nice manner and is understanding.
Receptionist is also very friendly and kind
Fabulous speedy experience removing skin tag near my eye.
Francesca didn’t hesitate in giving me her analysis and treatment that would be used if I decided to go ahead with the procedure. I did and was very reassured that the problem would be solved.
Excellent as always
Excellent throughout
The new lady was very good
Hi Bill, thank you for taking the time to leave a review. We're so glad you enjoyed your experience with our new team member. We strive to provide excellent service and it makes us happy to know that we've met your expectations. We hope to see you again soon for another relaxing visit. Thank you again for choosing our salon. Take care, the team at True Medispa.
Georgina is a perfectionist, she is very good at her job 11/10
Dear Ms Yole,
Thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that you had a great experience with Georgina at our salon. Our team takes great pride in delivering top-quality services and we are happy to hear that it shows.
We will be sure to pass along your compliments to Georgina as we know she will be delighted to hear them. We appreciate your support and hope to see you again soon!
Thank you,
The team at True Medispa
Wonderful facial as always
Great, friendly and professional service as always.
Hi Debbie,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great experience at our salon. Our team takes pride in providing friendly and professional service to all our clients.
We appreciate your continued support and we look forward to seeing you again soon! It's always a pleasure to have you at our salon.
Best regards,
The team at True Medispa.
Georgina is a lovely lady and very good on all treatments in particular facials would recommend
I had my regular facial plus leg wax, with Georgina, (not my usual therapist.) She was lovely - friendly and professional. I had a very relaxing experience, with a slightly different ‘take’ on what would be best for my skin. Skin felt super soft afterwards and ‘glowing.’ Would definitely recommend!!
True Medispa is such a wonderful salon. Everyone is so warm and friendly. The service is excellent and I would highly recommend it.
Dear Sue, thank you so much for taking the time to leave such a kind review for True Medispa. We are thrilled to hear that you had a wonderful experience with us and that our team made you feel warm and welcome. Providing an excellent service and creating a positive atmosphere for our clients is our top priority. It means a lot to us that you would highly recommend our salon. We look forward to seeing you again soon for another relaxing and enjoyable visit. All the best from the team at True Medispa.
Georgina was professional and knowledgeable. She also showed warmth within her engagement of conversation with me. I will definitely return to have more treatments in the future
Hi Jackie,
Thank you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with Georgina during your visit at our salon.
We pride ourselves on our team's professionalism and expertise, and we are happy to know that you felt well taken care of. We will pass along your kind words to Georgina.
We look forward to welcoming you back for more treatments in the future. Thank you for choosing our salon for your beauty needs.
Best,
The Team at True Medispa
Everything was great
Excellent service
Well it's my third beautifi eye and neck treatment and people are noticing that my lines are softening. Of course they just ask what's my secret and I say little magic.
Dear Lesley,
Thank you for taking the time to share your experience with us. We are so happy to hear that you have noticed a positive change in your appearance after your third eye and neck treatment with us. Part of our goal at True Medispa is to help our clients achieve their desired results, and we are glad to hear that others are noticing the difference as well.
We take pride in using effective and quality treatments that truly make a difference in the skin. We believe that true beauty comes from confidence and feeling comfortable in your own skin. We are thrilled to see that our little magic is helping you achieve that.
Thank you again for your kind words and for continuing to trust us with your beauty needs. We look forward to welcoming you back for another relaxing treatment at True Medispa.
Best regards,
The team at True Medispa
What a brilliant facial and service as usual and fantastic information and treatment too
Thank you Fran I feel so invigorated and relaxed after my facial with you, You are the very best therapist. Thank you again as always ❤️
The atmosphere in the salon is always nice and relaxing. I choose always Georgina who is very friendly and professional
Always highly professional and knowledgable.
Fantastic spa
Dear Sarah,
Thank you so much for your kind words about our salon and team. We are thrilled to hear that you found our services to be highly professional and that we were able to provide you with valuable knowledge during your visit. We strive to maintain a high level of professionalism and expertise in everything we do.
We are also happy to hear that you enjoyed your experience at our spa. Our team works hard to create a relaxing and welcoming atmosphere for all of our clients.
Thank you again for your review and for choosing to visit our salon. We hope to see you again soon!
Best,
The True Medispa Team
Such friendly staff, greaf knowledge and prompt appointments. They really get yo know you.
Love Tania, she's very knowledgeable about her treatments. Makes you feel comfortable and supported she's also very funny easy to relax.
Hi Kate,
Thank you so much for your lovely review! We are thrilled to hear that you had a positive experience with our therapist Tania. We strive to provide our clients with a comfortable and supportive environment, and we're glad that Tania was able to make you feel at ease. Her knowledge and humor are definitely two of her greatest traits!
We hope to see you again soon for another enjoyable session at True Medispa.
The team at True Medispa
Georgina makes you feel so comfortable so quickly and will actually explain what she’s doing in detail if you ask, otherwise she will keep the conversation light and fun. I’ve been going to Georgina for about 2 years now and I would recommend her to anyone!!!!
Hi Honey,
Thank you for taking the time to share your experience at our salon. We are so glad to hear that you had a positive experience with Georgina. Our team strives to make every visit a comfortable and enjoyable one.
It's wonderful to hear that Georgina's expertise and friendly demeanor have left a lasting impression on you. We take pride in our team's ability to provide detailed explanations and light conversations to make our clients feel at ease.
Thank you for being a loyal customer for the past 2 years and for recommending us to others. We truly appreciate your support and look forward to seeing you again soon.
Warmly,
The team at True Medispa
Georgina makes me feel extremely comfortable. She is always very friendly and has a smile. Wonderful service. Thank you
Dear Glen,
Thank you for taking the time to leave a review. We are thrilled to hear that Georgina was able to make you feel comfortable and provide you with wonderful service. She is truly a friendly and welcoming member of our team. We appreciate your kind words and will be sure to pass them along to her.
Thank you for choosing our salon for your beauty needs. We look forward to seeing you again soon!
Best,
The team at True Medispa
Excellent service
I genuinely would not see anyone else Georgina is so lovely calming professional
Wonderful Service and treatment as always and fabulous professional facial advice too
Our award-winning skin clinic in Twickenham offers advanced skin, body, aesthetics and beauty treatments for every need whether for anti-ageing, skin conditions or because it's time to be pampered!