Bad Customer Service

Sheetal Rao
31st Oct 2023
1.5

I booked in for a balayage. I booked a day off to get my hair coloured and have a fringe trim. Upon coming in they rushed me without me having a consultation. First impressions she’s rude and not very customer friendly. Turns out the stylist booked which was a senior stylist was now swapped and the new stylist doesn’t have time for the balayage. No empathy not the stylist fault but extremely bad management. my stylist was patronising as this is not my first balayage… an hour later one is doing the all over colour and another stylist has been called in to do the balayage… this is soooo unprofessional

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Response from HOB Salons - Stanmore

Hi Sheetal,
We’re sorry to hear that your experience at HOB Salons - Stanmore wasn't what you expected from us. We pride ourselves on offering exceptional customer service and we’re disappointed that wasn’t reflected in your experience. We always strive to provide the best service for our customers and it’s upsetting that this didn’t happen in your case.
If you'd like to discuss this further, please send an email to our customer services team and we'd be more than happy to help.

Regards,
The team at HOB Salons Stanmore