I did not asked for the horrible haircut that ***** imagined for me. I did not ask to look like my grandmother. I specifically asked for a straight trim.
Dear Roxana,
Thank you for taking the time to feedback to us and we are very sorry that your haircut was so disappointing. We are a small , independent company and we pride ourselves that everyone should leave the salon feeling like they have had the very best experience so please be re-assured that we take every complaint very seriously.
I know that our salon manager has already been in contact and apologised for the level of service so I do hope you will able to come back in to see our most senior Creative Director and we can show you the real Taylor Taylor Service.
Kindest Regards
Sarah
( Salon Director )
