i attended the Romford salon on Saturday and how I wished I had stayed at home!!! Attended on time for my appointment, left sitting in the chair for 20 minutes before anyone approached me. When my stylist did speak to me, she asked me what I wanted doing (she was not my usual one!), I told her that I just wanted my roots done (I have two colours in my hair). She then started looking at my hair, and said that if I wanted one colour, it would be uneven. I repeated I just wanted my roots done in the same colours as it is. She then repeated about an uneven colour. When she finally understood what I wanted, she went off to get another stylist to tell her what she should do!! After the colour had been washed off, an "apprentice" used a hairbrush to get rid of the tangles, etc., and then started rough drying my hair without applying any product, but then somebody came in to the salon (delivery person?) and so she disappeared. I was then left sitting in the chair with damp hair for approximately 10 minutes. A stylist then came over and finished "rough" drying my hair which I could have done!! Told her that i wanted my fringe cut, she then cut my fringe without putting a towel on my lap and so I then had hair all over my trousers. The apprentice seemed more concerned over the fact that there was not going to be any "drinks later" then in drying my hair. So, so disappointed that a salon with the reputation of Toni & Guy think that this standard of service is acceptable!
