Hello
I had a haircut today at 11am
He was late by 15 minutes while i waited
I gave clear instructions on how to do my hair but he was unable to understand me despite providing multiple photos on what i wanted.
He then proceeded to cut off majority of my long hair and made it very short ( for example- my hair went down to my shoulders and i wanted it to midway through my neck and somehow my hair is above my neck when he cut it.)
I questioned him multiple times but it appears everything was lost in translation. I asked him to layer my hair but he was severely confused about what that word meant. Even after i showed pictures to other staff members- he proceeded to make it worse than before. I appreciate the other staff member for guiding him but the damage is done already.
I showed examples of curtain bangs to just above eye level and somehow he managed to make my entire fringe go between my eyebrows and my forehead.
I am very unhappy with the service provided today and could not recommend it to anyone ever.
I am shocked this is a ‘ senior stylist’.
Dear Abbas,
We are sorry to hear about your experience at our salon. We take our customers' feedback seriously and aim for satisfactory results for all our visitors.
At HOB Man Brent Cross, we pride ourselves in delivering a high standard of service and understand your disappointment in this instance. It's important to us that all customers are satisfied with the service they receive.
We understand you were unhappy with the results and we are investigating the matter. We always strive to ensure every visit is a pleasant one and we apologise if we have not met that standard in this case.
We hope this experience will not stop you from visiting us again in the future.
Thank you for taking the time to provide us with your feedback.
Yours,
The Team at HOB Man Brent Cross
