Asked for a toner to take the brassy tones out of my blonde hair. Was assured that the cool blonde shampoo would work the same. Said I didn’t think it would was told yes it would as it works the same. It doesn’t and it didn’t. My cut was flat with no texture either. Don’t know the girls name but will stick to my usual Toni and Guy hairdressers in future. Expensive £60 for looking and feeling awful