The trainee hairdresser was very plight and understood about my hear disability and about my head operation and ask me if the water was to hot and I said it was fine I love the way she cut my hair and if she want sure I would ask for assistance the only thing I notice is she same times look nervous which I pick up on as am nervous people too all I can say is be more confident she did a great job on my hair and I love it and all my friends have said it really nice so a very big thank you ?