This is the fourth time I have used Serenity and the first time I have been disappointed. I booked a gel manicure. My appointment was 20 minutes late starting because a customer having their hair done was ‘squeezed in’ without an appointment. There was no apology to me for the delay, I wasn’t offered any refreshment until I asked, I felt the process was rushed at the start and I wasn’t as satisfied with the finish as I had been on previous appointments. Not the experience I was expecting.
Thank you for your review and honest feedback Gill. We cannot apologise enough that you didn't have the experience you had previously received from us and that it was not up to our usual standard and thank you for your confidence in us to put this right for you. We look forward to welcoming you back soon :) x
