Awful experience

Anonymous
18th Oct 2023
1.0

I booked an appointment with the salon for a consultation on colour for my wedding day. All went well and colours agreed. Appointment booked to have colour done, 2 days before my wedding. The whole experience was awful!! Although I have naturally dark hair, bleaching should not have been as big an issue. I have had always had it bleached blonde. The colour overall was left yellow, even after being toned. Some of it ended up overtoned, and very silvery looking. The stylist then blow dried my hair. When I asked for curls through the top of my short hair, the stylist done so and then brushed it out to leave me looking like an old woman in her 80s. Didn't even have the courtesy to offer me at least a glass of water in the whole 4 hours I was there. The staff all knew I was holding back the tears when I was leaving. Worst salon experience ever.

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Response from Regis Cumbernauld

Hi
I’m sorry you have had this experience
Can you give me your name and number so I can look at your history and investigate then call you
Many thanks Fiona