I’ve been going to Simone Thomas for years as it’s the only wig cutting salon local to me, but my experience the last visit was a little disappointing. I turned up 5 minutes before my appointment and had to wait 25 before being seen as my hairdresser was with another client. This is fair enough, clashes happen. I was taken upstairs and not offered a drink like I usually am. I said I just wanted a trim for now as my wig had quite a few dead ends. The hairdresser cut the ends, which took all of 5 minutes and then took me back downstairs where I was charged £48. Now, I could understand if I had received excellence service, saw Simone herself or someone of her standard, but I was literally in the chair for 5 minutes. No styling. No washing. No colour, just a quick cut. I felt quite ripped off, as when I usually go I am charged around the £25 mark and my hair is styled as well.
I didn’t say anything at the time, as I wasn’t sure if there had been a significant increase in the pricing structure, but I don’t think I’ll be going back until there is fairer pricing.