Response from KH Hair Derby Sadlergate
Hi Judith,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience of having to wait for 20 minutes after your appointment time. Our team strives to run on time for all appointments, but unfortunately, there are times when unforeseen delays occur. We regret that this was not communicated to you beforehand.
Regarding your haircut, we are sorry to hear that it was not up to our usual standard. We always want our clients to leave feeling happy and satisfied with their hair. If you would like to come back in for a complimentary correction, please do not hesitate to contact us.
We appreciate your feedback and will take it into consideration to improve our services. We hope to have the opportunity to make it up to you in the future.
Best,
The team at KH Hair Derby Sadlergate