From the moment I walked in I felt rushed. I started explaining what it was I wanted and got cut off for her to say yes okay I get it. She then started cutting my hair at speed without thinking about what I had asked so I had to interrupt to get her to cut it shorter like I had asked. Then the blowdry felt really rushed where I was stabbed in the eye by the brush (she didn't acknowledge or apologise, my head was yanked backwards when she got my hair tangled in the brush and she burnt my scalp with the hairdryer. She didn't even finish the face shaping (I think she forgot) but I was so close to tears I just left without saying anything as I felt so uncomfortable. For the awful experience it was an absolute waste of my money. She did all this in 30 minutes when I had a 45 minute appointment so I definitely did not need to be treated so rushed. Will not be returning or recommending