As a teenager of the 70's I still seem to have more hair than friends of the same age and I'm still (almost) as paranoid about it as when I was a teenager with a blonde mullet (!) so don't trust 'new' hairdressers easily, when my usual hairdresser had to go into hospital I panicked a little and let the barnet go wild. I needn't have worried, Josh listened intently and knew exactly what I wanted and put me at ease straight away with his calm, confident and friendly manner. I think my previous hairdresser just got fired ;-)