Charged more than quoted

Clare
15th Feb 2023
Team Member: Libby - Stylist
4.5
Appointment verified by Shortcuts Software

Libby was amazing. Very good at listening to our wishes and great cut. The last two times we have been to this salon, I have been quoted a price for the cut and both times have been charged more at the time of payment. I have queried it on both occasions. I will write to the salon manager about it as it was a shame given the great experience to this point.

Service
Value
Result
Cleanliness
Atmosphere
Response from Terence Paul - Knutsford

Hi Clare, thanks so much for taking the time to give us your feedback. We're also delighted that you appreciate our Stylist's listen to your needs and give a great cut. On your query on the prices, we're sorry that you feel you have been quoted a different price than you were charged but I know you are in this week so we will ensure that we clarify any queries you have.
Thanks Clare