The stylist did not listen to what I asked for. I went in asking for an inverted bob, I asked for the front to be below chin level and the back to be tapered nicely in a sleek and classy cut. I came out with the front of my hair just below my ears and the back looked like it had been shaved. NOT what I asked for. When the stylist went to speak to her manager, he didn't even have the decency to come and talk to me. For the price paid a better service was expected, or at least that they listen to what you asked for. I went out of the salon crying, I was so upset. Whatever happened to listening to what the customer wants and asked for. When it went wrong, it felt I was being ignored from then on, like they didn't want to know. awful salon, shame about their customer care.