We had planned to do a few highlights on my hair , had discussed on previous visits, a hair sample was collected to be tested on before highlights were to be done. During adding the highlights the mix went wrong and they had to wash my hair half way whilst still having half hair of highlights. When all off I was bleach blond and not just a few like discussed. I went from dark brown to blond. They tried to make it better by adding a toner, which did for a couple of days but once I washed my hair a few times I was blond again. A couple of weeks after the hair was just breaking more and more and it was apparent that the highlights had just burned my hair. After weeks of hair masks and wraps etc still looks like straw! Clearly something went wrong with the bleach for the highlights.I don’t think I’ll be back.
Hi Tania, we were disappointed to read your review. The reason some of the highlights were washed off earlier is because they developed quicker and not because the mix went wrong. A toner was used to achieve the colour you wanted but a toner will fade over time. The price charged was for the services you received. We never want a customer to be disappointed and would be happy to organise for you to speak with a more senior stylist. Please give us a call if you would like to do this.
