Response from Bellissimo Galway
Dear Geraldine,
Thank you for taking the time to share your feedback. We’re sorry to see that you left us
feeling disappointed, particularly as we always aim to provide a high standard of service and
clear communication around pricing.
We would, however, like to clarify a few points regarding your review.
When you called the salon to make your appointment, you spoke with our receptionist and
during that conversation, the price of €102 for your highlighting service was correctly
explained to you. You also requested and booked a blow-dry as an additional service, which
is €40.
When you arrived for your appointment, you subsequently requested a haircut from your
stylist. This was an additional service that had not been included in the original booking. As
with any salon service, additional treatments or services requested during an appointment are
chargeable.
Your appointment involved over three hours of work by a senior stylist, including your colour
service, toner, haircut and styling. We appreciate that pricing is important to our clients,
which is why, when you raised your concerns at reception we made the decision to reduce
the final bill and did not charge you for the toner or haircut. We felt this was a fair resolution
to your concerns on the day. We were therefore particularly disappointed to see the suggestion that our receptionist had been dishonest. We take this type of comment very seriously and can confirm that the pricing
provided to you when you booked was accurate.
We are proud of the consistently high level of feedback we receive from our clients, with
1,112 verified 5 Star reviews at the time of writing. While we understand that every clients experience is individual, we wanted to provide some context and ensure that other readers have a clear understanding of what took place.
We’re pleased that you were happy with the result of your hair when you left the salon, and
we genuinely wish you all the best for the future.
Kind regards,
Bellissimo Galway