Through no fault of my own I had to cancel this appointment on the day because of pain and injury to my foot, and since I don’t drive I would have had to walk a long way, and they expect me to pay a £20 cancellation fee. I think that is ridiculous and excessive and I think people should be advised to stay away. A small cancellation fee would have been acceptable and I would have still used the service but now I will never use their salon, ever.
