Having been a customer on and off for 25 years the last three visits have been some what disappointing.
Issue 1. I bought very poor quality 'salt' hair which I contacted the salon within 5 weeks of them being applied. It is knotty at ends and looks scraggily. I have had hair for 2 years which looks better than this. It’s disappointing from a salon which I highly respected.
Issue 2. The attitude of my stylist.
During the consultation process for tape extensions, I had the feeling my stylist was trying to put me off buying the 'salt' hair but thought it was because it had to be ordered and may not arrive in time for my appointment. The 18" length and the covered tops made it attractive, so I pursued. I noticed it was thin when they are first applied but thought this was due to it being new and it would thicken with washing, but nothing changed. On my first re-apply I asked my stylist had they had complaints about this hair, and they said yes because it is thin. I asked had she tried to put me off the hair because of the quality and she nodded. At £75 (approx.) a pack it feels half the amount of hair than was in the previous rapture brand. I had asked the weight before purchase, but no one could answer me and said they don’t sell it by weight which I thought was odd. Within 4 weeks the scraggly ends were apparent and no matter how hard I tried the hair felt dry and 'knotted / tore' at the bottom. I mentioned to my stylist when I woke up it was knotty and she said just put it in a plait in bed. I’ve had hair extensions for over 20 years and never had to do that before. It just felt like I was being told to just accept I have bought bad hair, which I don't think it a great attitude given it was bought from the salon. On my last visit, my second top up, I said I really wasn’t happy with the hair, and it looks so unpolished at the ends, to which they responded. It looks fine and next time buy beauty works. When I have spent close to £300 on the hair to hear this, I feel is very disappointing.
