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Mitchell Fisher Hair Studio

1.60
Wellington Chambers, 6-8, Fort St, Ayr, Ayrshire and Arran, KA7 1HU

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1.60
1 verified reviews
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Poor Customer Care

Shaz Milligan
12th Nov 2016
1.5

Extremely poor service at this salon. They tell you that your colour will be on for a certain amount of time then leave it on twice as long. This has happened on two separate occasions now. Rude, sharp reaction when I said my scalp hurt and they seemed completely unconcerned. I ended up in tears after the girl washing the colour off my hair (after being told my scalp hurt) made no effort to be gentle, turned the heat of the water up and pressed the shower head into my scalp. Another stylist at the basin next to me demanded to know what I was allergic to and dismissed my concerns since their colour was suitable for sensitive scalps. The senior stylist who was drying my hair did make an attempt to be gentle when blow drying but by that point the damage had been done and I was already upset. I did not receive an apology for their treatment. Hours later, my scalp is still smarting. Problems do arise in salons, but the way they are dealt with is what is important and I feel they are completely lacking in customer service skills, basic manners and kindness.
Also, hair lying around unswept on the floor, which I slipped on. Luckily I kept my balance though so was not hurt.

Service
Value
Result
Cleanliness
Atmosphere