Left waiting 30 minutes past my appointment time with only a tea being served and nothing else said to me. "personalised colour consultation" was me telling them what I wanted and them telling me what they could be bothered doing. In the end I wanted blonde. I got brown. My hair is darker than it was when I went in aside from a few highlights. I was in tears for the rest of the night, and the next morning. Waste of $400.
