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TONI&GUY Balmain

Never returning
1.4
Appointment verified by SALONGENIUS Software

I feel horrible writing negative reviews but this salon experience was one to remember- and for all the wrong reasons.
I booked into to have a simple wash and blow dry. Naturally straight short/medium hair so basically anyone could do my style. Hair not an issue however the service was absolutely shocking.
My stylist was ... oh wait. Hang on he didn’t even introduce himself. I was a brand new customer to this salon ( hence why as soon as I sat down I was asked to fill out a form that was of no benefit to them!)
Before even any type of brief customer rapport attempt or conversation I was told about a promotion to come back every week!! LOL. I’ve not been in the chair for 3 mins and your trying to sell me something. Not cool. He didn’t even know the Price and had to run and check what it was. Here’s a hint sweetheart. If your trying to sell a promotion, why don’t you win a customer over first and actually know the price and what your offering first. And don’t do it as soon as they’ve sat down. There was no type of consultation or friendly service or conversation which is usually what you would expect from a hairdresser. This guy was a shockingly bad.
He asked me twice how I like my coffee, only to get someone else to do it- who also had to ask me how many sugars I wanted. The coffee was watery and horrible and I left it full.

At the end of the blowdry, he didn’t bother to make sure I liked it, showed me the back with a mirror or anything. It was just like ok we’re finished. Get up.
Oh. As just as I couldn’t leave fast enough, the smoke alarm went off. Ear peircing loud and apparently has happened before. Might be worth getting it checked out.
$71 for that experience was overrated and not worth it.
Tony and guy did have a reputable name in hair for a long time. But sadly this salon did not live up to these expectations. I will never return and will be sharing my experience with all my friends and neighbours who live in the local area.

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